Notice ：End-of-Service and Support for ZXME OTAPS
Dear Customers：
Here is the formal announcement from ZTE Corporation. Since December 30, 2014, ZTE Corporation has stopped the selling of whole-set products, acceptance of new sales orders (including expansion orders) and new requirement for ZXME OTAPS. Since December 30, 2016, ZTE Corporation has stopped the service and support.
From the end-of-service date on, ZTE has no longer provided any services of this product, including: technical supports (such as onsite technical support, remote technical support, and the 800 hotline) and spare parts services (such as hardware maintenance, spare parts replacement). For details, refer to the Table 1:
Table 1 The following services are not available after the end-of-life date:
|
Service |
Model |
|
Installation and Use |
All |
|
Defect correction |
All |
|
Consultation |
All |
|
Maintenance |
All |
ZTE assures this measure will not affect existing service relation and quality.
Table 2 Key End-of-Service Time Point
|
Key Milestone |
Descriptions |
Date |
|
End of selling whole-set products and expansion |
ZTE does not accept any new orders of hole-set products (including expansion orders) after that date |
December 30,2014 |
|
End of providing services and support |
ZTE does not provide the services and support after that date |
December 30,2016 |
If this end of service brought you any inconvenience, please kindly understand. ZTE has no alternative product planning for ZXME OTAPS，and it is assured by ZTE that this will not affect the existing service relation and quality. ZTE will continue to provide you with other products and services with high quality. If you have any question, please contact ZTE’s sales representatives and customer service representatives.
Best Regards,
ZTE Corporation
July 20, 2015