Notice:EOS Announcement for ZTE ZXONM E300、ZXONM E500、ZXONM NBI software Product

Dear customers:

 

           ZTE hereby solemnly informs you that the services of ZXONM E300、ZXONM E500、ZXONM NBI software Product will be stopped after the EOS date. After this date, ZTE will stop all the services of this product, including technical support (onsite technical support, remote technical support, and 800 hotline) . In addition, to allow you to complete product switching and migration more easily, we will continue to provide FAQ and solution for known problem in the next year since the EOS date. You can check or download them.

EOS Arrangement for ZTE Products

Product

EOM

EOS

Substitutes

ZXONM E300

2016.06.30

2021.07.07

NetNumen U31 R22

ZXONM E500

2016.06.30

2021.07.07

NetNumen U31 R22

ZXONM NBI

2016.06.30

2021.07.07

NetNumen U31 R22

 

 

 

 

 

ZTE recommends that you use to recommended substitutes , so that we can continue to provide you with high-level services.

 

If you have any questions about the end-of-life plan, contact ZTE's local customer representatives or obtain further information through the ZTE service website.

 

ZTE Corporation

Appendix Definition of ZTE Product Lifecycle

Name

Abbreviation

Description

End of Market

EOM

Date from which orders of a product are no longer accepted. After this date, no order for new sites, expansion order, or requirement for new services on this product is accepted, but spare part orders for repair and storage are accepted.

Last Time Buy of Spare Parts

LTBSP

Only for hardware. After this date, no spare part orders for repair and storage are accepted. (For products that do not need spare parts, such as terminal products, this milestone can be canceled.

End of Service&Support

EOS

Date from which all the services for a product are stopped. After this date, all the services for a series of products including hotline and onsite support are stopped.