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This Announcement applies to the market area: Global Dear Customers, Thank you for your trust and attention to ZTE. Due to the changes in market demand, technological development and innovation, and business development strategies, ZTE hereby informs you of the product lifecycle arrangement. Product lifecycle arrangement: Product Name | EOM | LTBSP | EOFS | Substitute | ZXUN xGW (ePDG) V5 | Dec. 31, 2024 | Announce later | Announce later | ZXUN-N3IWF |
To help you better cope with challenges brought by market changes, ZTE provides better performance substitute products for you to choose. We sincerely recommend that you upgrade to the new product so that you can enjoy better technology applications and we can continue to provide you with better product and service experience. This notice will not affect the service quality of the signed contract. If you have any questions about the above product lifecycle management, please contact the local customer representative of ZTE or obtain further information through the ZTE service website. Thank you for your understanding and support. ZTE Corporation October 15, 2024
Definition of ZTE Product Lifecycle: Name | Abbreviation | Description | End of Marketing | EOM | Date when the corresponding product stops selling in the market. After that date, orders for products will no longer be accepted and orders for spare parts will be accepted. | Last Time Buy of Spare Parts | LTBSP | Deadline for submitting purchase orders for spare parts. Note: Products similar to mobile devices and pure software products are not involved. | End of Full Support | EOFS | Date when the system stops fixing the defects found in the software version and provides patches. Note: After this date, no new defects will be fixed and no new patch version will be provided. However, the released patches can still provide the software update service for the customer. | End of Service & Support | EOS | Date when any product service or support is stopped. Note: It includes software version maintenance or defect repair, hardware repair and spare parts replacement services, and all support services (including service hotline and remote/on-site support) for the product. |
Note: 1. If this notice is not an EOS Announcement, the EOS date in the life cycle schedule is the planned date. ZTE may update the related product life cycle policies in accordance with the business requirements. The actual EOS date shall be subject to the EOS Announcement. 2. In order to help you complete product switching and migration more easily, we will continue to provide cases of solving the FAQ and known problems of the original product in the next year since the EOS date.
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